How to Cancel a Booking and Request a Refund – Travel - For Exercise

We understand that travel plans can change! Whether you need to cancel a trip or request a refund, we’re here to help you through the process.

✈️ Cancelling Your Booking

You can cancel your booking easily through your online account. Here’s how:

For Website Bookings:

Log in to your account.
Go to My Bookings.
Select the trip you want to cancel.
Click Cancel Booking.
Follow the prompts to confirm the cancellation.

For App Bookings:

Open the [Your Brand Name] app.
Tap on Trips.
Choose the booking you'd like to cancel.
Tap Cancel Trip and confirm.

📌 Note: Some bookings may be non-refundable or have cancellation fees based on the fare rules. Always check the cancellation policy in your booking confirmation.

💸 Requesting a Refund

If your booking is eligible for a refund, you can request one right after canceling.

Steps to Request a Refund:

After cancelling, go to My Bookings.
Click on the canceled trip.
If eligible, you’ll see a Request Refund button.
Follow the prompts to submit your request.

Refund Processing Time:

Standard refunds: 5–10 business days
Bank processing time: May vary depending on your financial institution

We’ll send you a confirmation email once your refund has been processed.

📋 Important to Know

Refund eligibility depends on the fare type and supplier (airline, hotel, etc.).
Third-party bookings (e.g., booked via partner sites) must be canceled and refunded through that provider.
If your trip was disrupted due to unforeseen events (weather, health, strikes, etc.), you may be eligible for special considerations. Please contact our support team.

🆘 Need Help?

If you’re unsure whether your booking is refundable or are having trouble canceling, our support team is here to assist you.

🌐 Chat with us
📧 Email: support@[yourbrand].com
📞 Call: 1-800-TRAVEL-ME (Mon–Fri, 8am–8pm)